On-line Purchases
We want you to be happy with your purchases, if your items are unsatisfactory
or defective you may return your purchase for a full refund.
All returns must be postmarked within 14 days of receipt of your
order.
The item must not have
been worn, changed, altered, or washed and returned in the same condition it
was received.
All original tags must be
attached.
Undergarments, Sale
Merchandise and Special Orders are Final Sale and are not eligible for return,
exchange, or refund for any reason.
* Any return or exchange that
does not meet with Willow St.'s policy will not be accepted or refunded and
will be sent back to the customer at their expense.* Shipping
charges are non-refundable.
In-Store
Return Policy
UNWORN MERCHANDISE, ACCOMPANIED BY SALES RECEIPT AND WITH ORIGINAL
TAGS ATTACHED MAY BE RETURNED FOR A FULL REFUND WITHIN 7 DAYS, UP TO 30 DAYS
FOR A STORE CREDIT
GIFTS ARE EXCHANGEABLE
FOR STORE CREDIT ONLY
SPECIAL ORDERS AND TRUNK
SHOW ORDERS ARE A FINAL SALE
SALE ITEMS ARE A FINAL SALE
MERCHANDISE WITHOUT
ORIGINAL TAGS AND ORIGINAL RECEIPT MAY NOT BE EXCHANGED OR RETURNED
Completing
Return/Exchange
Completely fill out the merchandise return/exchange form that was sent with the
original purchase. *
Items must be identical to the original item ordered. Please return
merchandise in a properly sealed/protected package. We suggest registering and
insuring your package, as Willow
St. does not accept any responsibility for
packages sent by customers and is not responsible for lost packages without a
proof of delivery.
Send Returns/Exchanges
To:
Willow St. Inc.
Attn: Returns Dept.
431 Springfield Ave. Summit, NJ07901
* All
refunds/exchanges will be processed after Willow St.'s return department inspects
and verifies the condition of the item. Please allow 2 weeks for your refund to
be processed. Shipping charges are non-refundable.
