IN-STORE RETURN & EXCHANGE POLICY

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  • UNWORN MERCHANDISE, ACCOMPANIED BY SALES RECEIPT AND WITH ORIGINAL TAGS ATTACHED MAY BE RETURNED FOR A FULL REFUND WITHIN 7 DAYS, UP TO 30 DAYS FOR A STORE CREDIT

  • GIFTS ARE EXCHANGEABLE FOR STORE CREDIT ONLY

  • SPECIAL ORDERS AND TRUNK SHOW ORDERS ARE A FINAL SALE

  • SALE ITEMS ARE A FINAL SALE

  • MERCHANDISE WITHOUT ORIGINAL TAGS AND ORIGINAL RECEIPT MAY NOT BE EXCHANGED OR RETURNED

  • HOLIDAY GIFTS MUST BE RETURNED BY JANUARY 15th

ONLINE RETURN & EXCHANGE POLICY

  • UNWORN MERCHANDISE, ACCOMPANIED BY SALES RECEIPT AND WITH ORIGINAL TAGS ATTACHED MAY BE RETURNED FOR A FULL REFUND WITHIN 14 DAYS, UP TO 30 DAYS FOR A STORE CREDIT

  • WILLOW ST. IS NOT RESPONSIBLE FOR RETURN SHIPPING COSTS

  • ORIGINAL COST OF SHIPPING IS NOT REFUNDED

  • IF RETURNING IN-STORE MUST HAVE ORIGINAL INVOICE

  • MERCHANDISE WITHOUT ORIGINAL TAGS AND ORIGINAL RECEIPT MAY NOT BE EXCHANGED OR RETURNED

  • MAIL RETURNS TO: WILLOW ST. INC. ATTN: ONLINE RETURNS 431 SPRINGFIELD AVENUE SUMMIT, NJ 07901